Experience Management Maturity Self-Assessment
What level is your company at? Find out in about 12 minutes, with scientific grounding.
Answer 41 statements and discover, based on CXMMI, the only customer experience management maturity model that's scientifically validated and published in IEEE Access, which of the 5 levels your organization is at, which of the 6 management dimensions are mature, and which one is holding back your progress. Free, with an executive PDF report.
Based on CXMMI, validated with 611 participants (Cronbach's alpha 0.963). Madruga et al., IEEE Access, 2024.
12 minutes (estimated) · 41 statements · no right or wrong: answer based on today's reality, not intention
For each statement, indicate how much it describes your company's current reality:
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